Professional web design for NDIS providers

NDIS website design Australia, built for trust, access and real referrals

Accessible WordPress websites for registered NDIS providers, tailored for participants, families and support coordinators, then tested against WCAG 2.2 Level AA.

From $2,700 inc GST · 2–4 week build · Content included · You own the site

Live project · Blossom Care
Registered NDIS provider, verified on the NDIS Commission register

WCAG 2.2 tested

Registration groups, each with its own page

NDIS website design and development for disability support providers

Your website has three readers and one chance with each. A participant needs to know you can help. A family member is checking whether you are real. A support coordinator is deciding, often in under a minute, whether to send someone your way.

NDIS website design is the work of answering all three on the same site, then proving the site can be used by the people you support. We build on WordPress, test against WCAG 2.2 Level AA, and hand you the report. From $2,700 inc GST, two to four weeks, for providers anywhere in Australia.

That last part is where most web design projects stop short. Some of the people reading a disability service provider website cannot use a site built the ordinary way, and they are the people your registration under the National Disability Insurance Scheme exists to serve.

Get website costs. See the packages.

WCAG 2.2

Level AA test and written report

Written report

Every build gets an accessibility report you can hand to an auditor

2–4 weeks

Typical build and testing window

100% yours

WordPress, files and ownership

Three audiences · three questions

Connect with participants, families and support coordinators

Three audiences, three different questions. The same page has to answer three questions at once, and the people asking them are not looking for the same thing.

PARTICIPANTS

Can you support me?

They want to know whether you help with what they need, whether you have capacity, and what happens after they get in touch. Some are reading by screen reader or keyboard, so short sentences and clear navigation matter more here than on most websites.

FAMILIES & CARERS

Can I trust you?

A parent or partner is usually comparing several providers at once, often at night, often in a hurry. They are looking for registration groups, service areas, real photographs and staff who exist. They want to build trust before the phone call rather than during it.

COORDINATORS

Can I refer today?

Coordinators read your site between appointments. They want two things: the supports you are registered to deliver, and whether you have room. If both are not obvious, they move to the next provider on the list.

So we build two enquiry paths. One general contact form asks a participant and a coordinator the same questions and serves neither well.

Compliance you can check yourself

What an auditor can see on your NDIS provider website

Most providers prepare for a registration audit by sorting files, policies and staff records. The website comes up anyway, because it is where you make claims about your services in public. Four compliance points tend to attract attention.

Registration is stated clearly

Your status and your registration groups in plain text, not implied by a logo. Open your homepage: can a stranger tell which supports you are registered to deliver?

Complaints are easy to make

A complaints and feedback page with a working form, an email and a phone number. Search your own site for the word complaint and see what comes back.

Claims match what you deliver

Service pages that describe only the supports you are registered for. No therapeutic promises your NDIS registration does not cover, and no wording a copywriter invented.

People can actually use it

Keyboard access, readable contrast, text alternatives, forms that explain their errors. Put your mouse away and try to send yourself an enquiry using the Tab key.

Accessibility is the service

A provider whose participants cannot use the website has the most to lose of anyone on this list. Accessibility is not a website feature in the disability sector. It is the service.

tested, not claimed

Accessible websites and NDIS compliance, tested by hand

Automated scanning catches maybe a third of the problems. It is where we start. Then somebody tabs through every website we build without a mouse, listens to it through NVDA on Windows and VoiceOver on iOS, measures colour contrast on text and buttons, and takes the layout to 200 per cent zoom and down to 320 pixels wide.

The standard is the Web Content Accessibility Guidelines, version 2.2, at Level AA. We reviewed the specialist NDIS agencies ranking in Australia. Of the ones that name a standard at all, every one names version 2.1. Version 2.2 added the criteria that matter on a phone: tap targets big enough to hit, focus a sticky header cannot cover, and forms that do not ask twice.

We also test whole journeys. An enquiry form is more than a box on a page: find the form, fill it in, get something wrong, understand the error, fix it, submit, and see confirmation. None of that shows up in a design mockup. You only find out by trying.

01 · Test report

Tools and versions used, pages and journeys covered, every issue found with its severity, what was fixed, and what was not fixed and why. That last part is what makes a report worth reading.

02 · Accessibility statement

Published on your own site, following the W3C model. The level tested, the date, the method, known limitations, and a way for someone to tell you when they hit a problem.

03 · A clear guarantee

If a site we build does not pass our Level AA test, we keep working until it does, at no extra cost. We will not guarantee your audit result, and you should be careful with anyone who does.

04 · Two things we will not do

We do not install accessibility overlays. The floating widget offering bigger text does not deliver compliance, and it can interfere with the screen reader somebody is already using. We also do not claim full conformance, because no honest agency can guarantee it holds once you start editing the site yourself.

A live project

Blossom Care Disability Services

A registered NDIS provider in Kings Park, New South Wales, holding seven registration groups including Supported Independent Living and Specialist Disability Accommodation. You do not have to take our word for that. It is on the NDIS Commission provider register, current to November 2027.

We built the site. We have since run the same test we sell across it and published the result, including the problems we found in our own work and what we did about each one. It is the same document every client receives, with the same section listing what is still outstanding.

Built around your registration groups

One clear page for every NDIS service you want found

Most NDIS provider websites list six registration groups on one page. That page has to rank for six different searches at once, and it usually ranks for none. Each support gets its own page, tailored to one registration group and written in the words a participant would use and the words a coordinator would use.

SIL

Supported Independent Living

Property pages, vacancy information, and a way for coordinators to see availability without ringing.

SDA

Specialist Disability Accommodation

Design category, building type and location stated clearly, because SDA enquiries are highly specific.

Support Coordination

Positioned against other coordinators rather than against disability support providers, which changes the whole page.

Plan Management

Plain explanations of a service most participants have had described to them badly at least once.

Allied Health

Clinician profiles, credentials and referral pathways.

Community & Transport

Often an afterthought on a provider site, and often the first support a new participant actually books.

Found by the people who refer

Search visibility for NDIS providers across Australia

A website nobody finds is an expensive brochure. Search engine optimisation is the reason your NDIS website has the structure it has, which is why we would rather build it in than sell it back to you later.

The SEO Launch covers keyword research page by page, service and suburb pages written for the searches your potential clients actually use, your Google Business Profile set up and filled in, structured data so search engines can read your services and your organisation, and one round of optimisation once real search data starts arriving.

Ongoing SEO carries that month by month, adding service pages as your registration grows and reporting on what moved. An NDIS provider with a strong online presence in one suburb and nothing in the next one over is usually a provider whose site never got past its launch structure.

01 · Search happens by service and by suburb

Almost nobody searches for your business name. NDIS participants search for supported independent living in a suburb, or plan management near them, or an SDA vacancy in a region. Local search is where most NDIS enquiries begin.

02 · Coordinators search differently

A participant uses everyday language; a coordinator uses sector language, often the registration group name, often filtered by availability. Both sets of words have to sit somewhere on your site in sentences that read normally.

03 · Visibility and accessibility pull the same way

Proper heading order, descriptive link text, real text instead of words baked into images, page titles that say what the page is. All of that is accessibility work, and Google reads the same signals. Do one properly and you get most of the other free.

Straightforward from start to finish

A four-step process to get your NDIS website designed

Discovery

We go through your registration groups, who refers to you, and what your current site is doing wrong. About an hour on a call. You do not need to prepare anything.

Structure

We map every page before anything is designed: one page per support, two referral paths, complaints and privacy. You approve the map, then we write.

Build

WordPress, built accessible from the first template rather than corrected at the end. Three rounds of changes are included at this stage.

Test & launch

The full Level AA run, the fixes it turns up, the written report, and your accessibility statement. Then we launch and train you on updating it.

Clear packages, all prices include GST

Choose how hard the website needs to work

Prices for an NDIS provider website in Australia run from about $99 a month for a template to over $5,000 for a custom build. The difference is mostly how much of it is yours and how much is a shared layout.

01 · Website build

$2,700

The accessible NDIS website, completed properly and handed to you.

Up to 10 pages, one for every registration group
Participant and coordinator enquiry paths, built separately
Complaints, feedback, privacy and registration pages
WCAG 2.2 Level AA test, written report and published statement
Domain, hosting and files in your name
Three rounds of changes, training session, 30 days of support

02 · Build + SEO launch

$4,000

The recommended option when the website must be credible and findable.

Everything in Website Build
Keyword research for each page, decided before writing starts
A page for each service and each suburb you cover
All page copy written for you
Google Business Profile set up and verified
Organization and Service structured data
One optimisation pass once real search data arrives, about six weeks in

03 · Build + ongoing SEO

$4,000 + $790/mo

For providers treating search as a continuing referral channel.

Everything in SEO Launch
Monthly work on rankings, with a report on positions and enquiries
New service pages as your registration groups grow
Annual WCAG 2.2 Level AA re-test, report included
No lock-in. Stop any time and keep every page

Already have a website?

Accessibility Fix · $890

We test the site you have against Level AA, fix what can be fixed without rebuilding, publish the report and the statement, and re-test. No new website involved.

A good fit

This is for you if…

You run a registered NDIS business and your current website was built by someone who had never seen a registration record.
You have an audit ahead and you would rather find the website problems yourself than have somebody else find them.
You hold more than one registration group and they are all buried on one page.
You have been told your site is accessible and you have no way to check whether that is true.

Probably not a fit

This is not for you if…

You want a new website live this week. Our testing alone takes a day, and we would rather lose the job than skip it.
You are not registered yet. Wait until you are, so the site can state your registration groups.
You want the cheapest option available. A template service costs a fraction of this and is a reasonable choice for a sole trader who needs a simple website online quickly. Creating a website that way is not a reasonable choice once participants with disabilities are your clients.

Make the right-sized decision

Keep your NDIS website, build it yourself, or have us build it

Most providers are choosing between three options, and only one of them is us.

Keeping your current site costs nothing now, rarely has registration groups as separate pages, almost never has accessibility tested, rarely has a coordinator referral path, and leaves you fixing it when something breaks.

OPTION 01

Keep your current site

Keeping your current website is a real option and sometimes the right one. If it states your registration groups, has a complaints page and survives a keyboard test, the sensible next step is a test rather than a rebuild.

OPTION 02

Build it yourself

Building it yourself costs your own time plus a subscription. Separate pages per registration group are possible if you know to do it. Testing is not included and site builders do not do it for you. A coordinator referral path is unlikely. You fix it when something breaks.

OPTION 03

Have us build it

Having us build it starts from $2,700, gives every registration group its own page, includes testing with a written report, includes the coordinator referral path, and comes with local search work in the SEO Launch. We fix it for thirty days, then by arrangement.

Frequently asked questions

Frequently asked questions about NDIS website design

If your current site is the real question, start with the free check. We will tell you whether it points to a fix, a rebuild or no immediate action.

How much does an NDIS website cost?

Between $2,700 and $4,000 including GST for a new website, depending on whether you add SEO at launch. Ongoing work is $790 a month and you can stop it at any time. If you already have a site and only need the compliance work, that is $890.

What if the website comes up in our audit anyway?

Tell us what was raised and we will fix it. If a finding lands on something we built or tested, there is no charge for the work. We cannot promise the finding will never come, but we can promise you will not be paying twice to close it.

We are already on WCAG 2.1. Is it worth moving to 2.2?

The gap is small and it sits almost entirely on mobile: tap targets, focus that a sticky header covers, and forms that ask twice. If most of your enquiries come from phones, and for NDIS providers they usually do, the gap is exactly where your visitors are. Moving is a few hours of work, not a rebuild.

Is moving from WCAG 2.1 to 2.2 a rebuild?

Usually not. The extra work is concentrated around mobile target sizes, focus visibility, dragging interactions and repeated information in multi-step processes. We assess the current build before recommending changes.

How long does it take to show results in search?

Local terms for a single suburb and service can move within two to three months. Broader terms take longer and depend on how many providers are already established there. Anyone quoting you a date is guessing.

We are not in Sydney. Does that matter?

No. We work with Australian providers in every state and the process runs on calls and shared documents. Nothing is sent offshore, and the person who tests your website is the person who built it.

Who writes the content?

We do, and it is included. You will spend about an hour telling us how your services actually run, and we write from that. Provider content written by someone who has not asked those questions is the reason so many NDIS websites read the same.

Our website is only two years old. Do we need a new one?

Probably not. Book the Accessibility Fix instead. We will test what you have, fix what can be fixed without rebuilding, and tell you honestly if a rebuild is the cheaper answer.

What happens after the thirty days of support?

Nothing stops working. You keep the site and can update it yourself, which is why we build on WordPress and run the training session. If you want us to stay involved, that is the ongoing option, and it includes the annual re-test.

Who owns the website?

You do, from the first day. The domain, the hosting account and the files are registered in your name. If you leave, everything goes with you.

A useful first step

Build your NDIS website with a team that specialises in the NDIS

Tell us what is not working on your current website. We will run the keyboard test and the automated scan, then send you a short list of what we found and whether it points to a fix or a rebuild. That takes us about two days and costs nothing, and you can do what you like with the list, including take it to another agency.

If you want a new website and have nothing yet, tell us your registration groups instead and we will come back with a structure.